My name is Tina Roberts and I believe that every customer is important and deserves the highest level of customer support. It is important to us that you are 100% satisfied.
Making a product that I love is very important to me. I am blessed to be able to share something I enjoy with you.
Business Processing Hours: Who are we kidding? We are home based, we work all the time! I am up between 4-6am and in bed by 11pm est. (ok.. I am in bed at 9 and Richard by 11) We try not to let anything go to or stay in voice-mail for very long. We forward our phones when we can, and return calls at the earliest convenience.
You will not be lost in who we are in this website. (Mostly because I cant find an affordable template or figure out how to do what I really want to do)
We WELCOME questions and comments! If this website has a broken link, call us, if you find it not-user friendly, call us, if you like our products call us :-) If you would rather place an order over the phone call us.
Our contact information
By standard mail:
Tina & Richard Roberts
241 Great Sky Valley
Todd, NC 28684
By phone: (eastern time zone)
336-877-2217 (wholesale orders, and sales)
919-244-3173 (Tina's Cell phone)
919-645-7492 (Richard's Cell phone)
Richard: Accounting/Billing, Wholesale Accounts. Sales
Tina: Manufacturing, Suppliers, Formulation Questions.
Sandy: Shipping (takes all of our boxes 2-3 times a week to either the post office or UPS to ship out. Tuesdays, Wednesdays & Fridays. Production Maker of the most awesome Bath Bombs.
Beth: Packaging Perfectionist, and will soon me making soap.
Our website is open and takes orders 24 hours a day 365 days a year for retail orders. Unless other shipping methods are requested, all web orders are shipped Regional Priority Mail via United States Postal Service (USPS). Orders are typically shipped within 2-3 business days. Larger Bulk orders might take longer to fill. Please also keep in mind our ship out days as the holidays get closer.
I kinda have a thing for making sure the box you order feels like your getting a gift (who ever opens it). We get pretty busy around the holidays and we LOVE that each year more and more customers are letting us ship directly to their loved ones, just let us know what to hand write on the card.
Wholesale orders: Yes we wholesale, we also offer Bulk rate soaps now as a standard. This also includes 6 sample soaps (each dz). If you would like to order more than 3 dozen soaps and would like wholesale pricing please email for current terms pricing, intervals and specials.Tina@oriannanaturals.com
Frequently Asked Questions:
Are your Bath and Body products tested on animals? We do not test on animals and we do not carry products that have been tested on animals. (We only test on family and friends)
Are your products vegan friendly? Some products meet the vegan friendly definition and some do not. For example, our goats milk soap and goat’s milk lotion comes from a goat which automatically excludes them from the vegan friendly definition. It is fairly easy to identify products that are animal related.
Do you carry organic products? Yes, we have Organic in both the Liquid soap, and Bar soap.
Payment Questions I am nervous about putting my credit card online, what other options do I have? It is important to us that you are a 100% satisfied customer. If you would like to place your order by phone, we will be happy to assist you.
What credit cards do you accept? We accept MasterCard, Visa, Discover and American Express. We also except Check by Pay Pal.
May I send in a personal check for payment? We do accept personal checks by mail, however, payment must clear before your order is shipped.
Can I place my order COD? We do not offer COD. All orders must be paid before shipping.